LVN Clinical Support Specialist - Home Health

About the Role

Location: Employee can work in the Lubbock office or the Odessa office.

Position Type: Full-time.

Join AccentCare’s purpose‑driven, collaborative culture focused on exceptional home health care.

Responsibilities

• Daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
• Stand‑up / stand‑down & case conference reporting to ensure quality outcomes and exceptional patient experience.
• Reporting and management of patient episodes at risk for LUPA status—including risk recognition, missed‑visit concerns, and coordination with clinicians, patients, and schedulers.
• Reporting and management of case‑management model focusing on paraprofessional utilization—correct visit types, continuity of clinical team, capacity management.
• Maintain clinician productivity within organization standard parameters (KPIs), including tenured productivity to target and recent‑hire productivity.
• Monitor workflows to ensure SLA compliance for sync time, face‑to‑face encounters, etc.

Requirements

• LVN or LPN with current licensure to practice nursing in Texas.
• Current CPR certification.
• Must be a licensed driver with an insured automobile that meets state and organization requirements and is in good working order.
• Previous experience in a home‑care setting (preferred).
• Prior use of Electronic Medical Records (EMR) (preferred).

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company‑matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm (meditation, sleep, and relaxation app).
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for your first AccentCare‑branded scrubs (patient‑facing employees).
• Additional benefits and perks.

Pay

Salary: $62,000 – $68,000 per year (offer based on years of experience).

Schedule

Monday – Friday, in‑office.