LVN (Centralized Phone Triage) - Remote Opportunity

About the role

Austin Regional Clinic offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, paid time off, 401(k), employee assistance program, life insurance, long term disability, tuition reimbursement, child care assistance, health & fitness, sick child care assistance, development, and more. For more details, visit here.

Responsibilities

• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment, and when to call back.
• Documents symptoms/complaints, nursing assessment, advice, and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collates data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
• Demonstrates best practices and quality care.
• Affirms the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
• Able to assist in the ordering/re-ordering of prescriptions within the guidelines of the company protocol.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance, and Code of Conduct.
• Regular and dependable attendance.
• Fulfills core competencies set forth by the Company.
• Works holiday shifts as required by Company policy.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Participates in the orientation of new employees.

Qualifications

• High school diploma or equivalent.
• Graduation from an accredited school of vocational nursing.
• Previous experience in an ambulatory or acute care setting preferred.
• Two (2) or more years of clinical experience preferred (within the last five (5) years).
• Experience working in the related specialty preferred.
• Telephone triage experience preferred.
• Previous experience in an ambulatory, hospital, or home health setting preferred.
• Bilingual in English and Spanish preferred.
• Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas.