LVMG- Office Manager

About the role

Lutheran Village at Miller’s Grant is seeking an experienced Office Manager to oversee daily office operations, lead our Office Assistants and Concierge teams, and provide administrative support to the Executive Director.

Responsibilities

• Lead and develop the Office Assistants and Concierge teams.
• Manage staffing, scheduling, performance reviews, coaching, hiring, and training.
• Foster a culture of teamwork, accountability, and exceptional service.
• Provide hands-on support and coverage when needed.
• Ensure efficient day-to-day business office operations.
• Maintain administrative systems, databases, and internal communications.
• Develop and update policies, procedures, and operational documentation.
• Act as a key administrative resource to the Executive Director.
• Cook up contracts, vendor documentation, and operational projects.
• Partner with department leaders to streamline administrative processes and improve service delivery.
• Prepare and manage the annual Support Services budget.
• Review and approve purchase orders and invoices.
• Support billing functions and financial reporting as requested.
• Track guest room utilization and submit monthly reporting.
• Respond professionally to resident, family, and visitor inquiries.
• Cook up community events, programs, and special projects.
• Support communication efforts that enhance resident satisfaction and engagement.

Qualifications

• A high school diploma is required; an associate's or bachelor's degree is preferred.
• A minimum of 3+ years of administrative experience.
• A minimum of 1–2 years of supervisory or team leadership experience, with a demonstrated ability to coach, support, and develop staff.
• Strong communication, organization, and problem-solving skills.
• An ability to manage multiple priorities with professionalism and discretion.
• A proficiency with office technology and business systems.

Benefits

We offer a comprehensive compensation and benefits package designed to support your health, financial well-being, and professional growth, including:

• A competitive compensation.
• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Short- and long-term disability coverage.
• A generous 403(b) retirement plan contribution.
• Paid Time Off (PTO).
• Professional development opportunities.
• Scholarship programs.
• A supportive and mission-driven work environment.

Equal Opportunity Employer Statement

At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings. LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law. Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.