Luxury Timepiece Retail Advisor

Key Responsibilities

• Greet all clients promptly and professionally, creating a welcoming and attentive boutique environment.
• Guide clients through the purchase journey with consultation, product demonstrations, and tailored recommendations.
• Deliver a high-touch luxury experience regardless of purchase value.
• Ensure every client interaction reflects the professionalism and hospitality expected in a flagship boutique.
• Build and maintain long-term relationships with collectors and enthusiasts.
• Utilize CRM tools to track client interactions, preferences, and follow-up opportunities.
• Develop a personal portfolio of clients and become a trusted advisor for watch purchases and collecting.
• Consistently meet or exceed individual and team sales goals.
• Maintain a strong understanding of watch brands, movements, complications, and technical features.
• Present and demonstrate timepieces while educating clients on craftsmanship, heritage, and design.
• Participate in ongoing brand and product training to maintain a high level of expertise.
• Handle all timepieces with precision and care during client interactions.
• Coordinate with internal teams regarding product availability, special orders, and transfers.
• Maintain awareness of store security procedures and proper handling of high-value inventory.
• Maintain a polished and organized sales floor.
• Ensure displays and presentation materials align with luxury retail standards.
• Demonstrate situational awareness and contribute to a secure store environment.
• Represent the Teddy Baldassarre brand with professionalism at all times.

Qualifications & Skills

• Genuine passion for horology and the ability to discuss watch brands, movements, and complications confidently.
• Proven experience in luxury retail sales, particularly with high-value products such as watches, jewelry, or similar goods.
• Exceptional clienteling skills and ability to build lasting relationships with discerning clientele.
• Strong communication and presentation abilities.
• High level of integrity, professionalism, and attention to detail.
• Excellent organizational and time management skills.
• Self-motivated with the ability to perform in a results-driven retail environment.
• Experience with POS systems and CRM software preferred.