Luxury Technical Services Representative

No relocation needed. May reside anywhere in the USA.

About the role

The Technical Services Representative performs field inspection, investigation, and service work on all types of windows manufactured by Quaker throughout the United States. This includes evaluating, removing windows and doors for repair, and disassembling whole or parts of windows and doors. Overnight travel is a significant requirement; meal per diems and hotel charges are covered. The role also involves preparing required documentation and reporting for all jobsite visits.

Responsibilities

• Travel to job sites to meet clients
• Review service order
• Perform on-site inspection and diagnosis of window or door concerns
• Professionally greet and communicate with customers
• Identify and troubleshoot moderate to complex issues
• Repair products
• Safely use hand and power tools
• Prepare required documentation and reporting for all jobsite visits
• Prompt and regular attendance at an assigned work location
• Interact and communicate with employees and customers appropriately
• Review and analyze data and information concerning service needs
• Plan, prioritize, and monitor repair activities
• Complete assigned tasks/projects in a timely manner
• Observe safety and security policies and procedures, including proper use of Personal Protective Equipment
• Report potentially unsafe conditions
• Follow job-specific safety requirements such as Ladder Safety, Power and Manual Tool Safety, Lift and Scaffold Safety
• Follow all safe driving laws and any on-site safety requirements

Requirements

• Minimum of 2 years of experience as a field service technician or similar role
• Proficient mechanical comprehension of windows and doors
• Comfortable with heights and working off lifts
• Valid Class E driver's license and a safe driving record
• Ability to safely operate a motor vehicle
• Proficient and safe use of hand and power tools
• High school diploma or a passed General Education Development test

Skills

• Attention to Detail
• Customer Service Focused
• Professionalism
• Team Based Mindset
• Reading and Comprehension Skills
• Communication Proficiency & Listening
• Safety Focused

Travel

Extensive travel throughout the United States is required. Work is performed at the customer's home or place of business. Overnight travel is normally required, with service trucks departing early Monday and returning Friday afternoons. Occasional weekend work is possible. Meal per diems and hotel charges are covered.

Schedule

This is a full-time position, Monday through Friday. Hours will vary due to extensive travel, with a minimum of 40 hours per week required. Trucks depart early Monday and return Friday afternoons, but this is subject to change. Occasional weekend work is possible.

Physical Demands

• Regularly lift and/or carry objects weighing up to 75 pounds, and occasionally lift and/or move more than 125 pounds through team lift
• Work shifts of at least 8-10 hours, and occasionally longer, for 5 days each week
• Stand for prolonged periods
• Bend, climb, twist, or balance; stoop, kneel, crouch, crawl, or pull as necessary
• Vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Work in a constant state of alertness and in a safe manner

Work Environment

While performing the duties of this job, the employee is exposed to:

• Climactic variations
• Fumes or airborne particles
• Various levels of vibration
• Moving mechanical parts

Various types of Personal Protective Equipment may be required based on the work location. The noise level in the work environment may require hearing protection.