Luxury Technical Services Representative
Position Overview
The Technical Services Representative is responsible for performing field inspection, investigation, and service work on all types of windows manufactured by Quaker throughout the United States. This will encompass, but is not limited to, evaluating, removing windows and doors for repair, and disassembling whole or parts of windows and doors for repair. Overnight travel is a significant requirement. Meal per diems are given and hotel charges are covered. The Technical Services Representative is also responsible for preparing required documentation and reporting for all jobsite visits.
Duties and Responsibilities
- Travel to job sites to meet clients
- Review service order
- Perform on-site inspection and diagnosis of window or door concerns
- Professionally greet and communicate with customers
- Identify and troubleshoot moderate to complex issues
- Repair products
- Safely use hand and power tools
- Prepare required documentation and reporting for all jobsite visits
- Prompt and regular attendance at an assigned work location
- Interact and communicate with employees and customers in an appropriate manner
- Availability on site to confer with staff members with whom the employee must interact on a regular basis
- Review and analyze data and information concerning service needs
- Plan, prioritize and monitor repair activities
- Complete assigned tasks/projects in a timely manner
Qualifications
- Must have a minimum of 2 years of experience as a field service technician or similar role
- Must have a proficient mechanical comprehension of windows and doors
- Must be comfortable with heights and working off lifts
- Must have a valid Class E driver's license and a safe driving record
- Safely operate a motor vehicle
- Proficient and safe use of hand and power tools
- Must be able to use navigation tools
Supervisory Responsibility
No direct management or supervisory responsibilities.
Travel
Extensive travel throughout the United States is required. Work is performed at the customer's home or place of business. Overnight travel is normally required. Service trucks depart early Monday and return Friday afternoons. Occasional weekend work is possible. Meal per diems and are provided and hotel charges are covered.
Physical Demands
- Regularly lift and/or carry objects weighing up to 75 pounds, and occasionally lift and/or move more than 125 pounds through team lift
- Work shifts of at least 8-10 hours, and occasionally longer, for 5 days each week
- Stand for prolonged periods, and
- Bend, climb, twist or balance; and stoop, kneel, crouch, crawl or pull as necessary
- Vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment
- While performing the duties of this job, the employee is exposed to climactic variations, fumes or airborne particles, various levels of vibration, and moving mechanical parts
- Variety of different types of Personal Protective Equipment might be required based on the employee's work location
- The noise level in the work environment may require hearing protection
Equal Employment Opportunity Statement
Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.