Luxury Sales Professional

At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we pair a rich legacy with a modern vision for the future of luxury retail. Our newest luxury retail destination at Fenton in Cary, NC—a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment—offers an exceptional opportunity in one of the Southeast’s most dynamic markets. The Raleigh-Durham area, ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024–2025), presents unparalleled potential for both personal and professional growth.

About the role

This role is ideal for a passionate retail professional with a strong background in client service and a desire to thrive in a high-performance luxury environment. You’ll represent some of the world’s most prestigious names in fine jewelry and timepieces, collaborating with a high-performing team where exceptional client service is an art form built on deep product knowledge, personal relationships, and a passion for excellence.

Responsibilities

• Create memorable, one-on-one client experiences by delivering personalized, high-touch service
• Act as a trusted advisor by understanding each client’s story, style, and preferences
• Build and maintain meaningful relationships with a global and diverse clientele
• Meet and exceed individual sales goals while contributing to overall store success
• Engage in thoughtful follow-up and client outreach using clienteling systems and CRM tools
• Collaborate with team members to ensure every client interaction is seamless and unforgettable
• Continuously improve product knowledge to confidently present luxury jewelry and timepieces
• Maintain awareness of brand stories, materials, and craftsmanship to enhance client connection
• Participate in ongoing training programs designed to sharpen your luxury sales expertise
• Represent REEDS’ brand and values through polished communication, presentation, and service
• Take a proactive and creative approach to problem-solving and client engagement
• Work collaboratively in a team-focused environment to achieve shared goals
• Demonstrate curiosity, adaptability, and a strong desire to learn and grow
• Support in-store events and brand activations to enhance visibility and client excitement
• Uphold the visual and operational standards of a luxury retail space

Requirements

• Experience in luxury or client-centric retail required; fine jewelry or timepiece background strongly preferred
• A strategic sales mindset and motivation to continuously elevate personal performance
• Proven success in customer service with a refined, global, and diverse clientele
• Strong interpersonal skills with a passion for relationship building and client development
• Self-starter who thrives in a fast-paced, dynamic environment and welcomes new challenges
• Creativity, adaptability, and a proactive approach to problem-solving
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required

Values

This team member must embody REEDS' core values:

• Integrity – We live ethically and honestly in every moment and interaction.
• Performance Excellence – We pursue success relentlessly and learn from every experience.
• Stewardship – We honor the trust placed in us by our associates, clients, and communities.
• Professionalism – We attract and grow exceptional talent through development and self-leadership.
• Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
• Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
• Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.

Benefits

• Comprehensive compensation program
• Paid time off
• Health, dental, life, and disability insurance
• 401k retirement plan
• Merchandise discounts
• Career growth opportunities
• Drug-free workplace