Luxury High-Rise General Manager

Job Overview

The Luxury High-Rise General Manager (GM) is to provide strong leadership and management direction on behalf of Board of Directors. Key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community.

Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans.
• Develop recommendations for goals and action plans to achieve Board objectives.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a yearly basis and as needed.
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly.
• Prepare Board of Director meeting agenda packets, working with the Board President to establish the agenda for each meeting.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports.
• Prepare for, execute, and lead board meetings. Including, but not limited to, mandatory attendance at all board meetings, minute preparation, follow up with vendors and all meeting wrap up in order to adhere to Board decisions.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Recruit, hire, train and supervise all community staff in accordance with the documented staffing plan, if applicable.
• Plan, coordinate and lead annual goal-setting sessions with the Board of Directors and other key participants of community, if asked.
• Attend and participate in professional group meetings.
• Stay abreast of new trends and innovations in fields of community management and community programming.
• Ensure appropriate training of all community staff.
• Project implementation.
• Ensure high amount of on-site visibility throughout the common areas and facilities.
• Create calendars of key events: Maintenance, Compliance and Major events.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Follows quality system procedures.
• Respond to emergencies as needed, including, but not limited to power outages, flooding, fire alarms, etc.
• Complete and maintain required training including, but not limited to, NERT, harassment and other sessions as assigned.

Qualifications

• Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of operations, and relationship management.
• Directly interact with the staff of the association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Display a community posture that positively represents the vision of the association.
• Be well spoken so as to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.
• Technologically oriented.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel.
• Attend and participate in training programs as requested.
• Must be goal minded and possess a self-starting drive to get the job done, primarily through other people.
• Able to listen to others and collaborate.
• Possess conflict resolution skills.
• Protect the confidential nature of the work as appropriate.
• Executive decision-making capabilities.
• Possess budgetary/finance administration and controls.
• Strategic planning capabilities.
• Public charisma as evidenced by proven leadership skills.
• Has a proven track record working with volunteer committees and elected or appointed Board(s) of Directors.
• Business/management experience preferred.
• Demonstrates good client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.
• Assertive, PR oriented.
• Education & Experience:
  • Must possess or be actively working towards a CMCA or other CAI designation.
  • A minimum of three years of successful General Manager experience in community management or equivalent professional experience in a related field, having been responsible for a staff of individuals with a variety of expertise’s, background, and job assignments.
  • Bachelor’s Degree in Public Administration, Business Administration, or related field preferred.
  • Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.

Schedule

Schedule is subject to change based on business needs. Supervisory Responsibility: Responsible for the supervision and development of associates reporting to this location.