General Manager

About the role

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence.

Responsibilities

• Create and lead a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.), review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.). Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision. Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• A high school diploma is required.
• An associate or bachelor’s degree in business, hospitality management, or a similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission.
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Skills

• Strategic thinking and leadership skills.
• Operational proficiency with tools like Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central.
• Customer service and relationship management.
• Marketing and community outreach skills.
• Team development and motivation.
• Food safety compliance.
• Brand promotion and consistency.
• Microsoft Word and Excel proficiency.

Benefits

• Company introduction highlighting Smoothie King's growth and commitment to health and nutrition.

Pay

• Details about pay structure are not specified in the job posting.

Schedule

• Details about shift schedules are not specified in the job posting.