Luxury Guest Services Manager - $80k Base Salary

Essential Responsibilities

• Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
• Work with the Supervisor frequently to stay close to the operation.
• Work at the busiest times including evenings, weekends, holidays while properly leading the team.
• Track hotel parking validations for reimbursement and integrity purposes.
• Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
• Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
• Understand the client’s service standards, motto, values, and hotel "lingo" while incorporating Evolution’s core values.
• Develop cohesive working relationships with the client’s employees.
• Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations.
• Treat clients, team members and third-party vendors with courtesy, respect, and dignity.
• Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
• Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
• Manage uniform and ticket inventory.
• Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
• Adhere to Evolution’s employment and payroll policies and procedures to limit exposure to employment claims and litigation.
• Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue.
• Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
• Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp.
• Recognize exceptional performance and provides opportunities for top performers to learn and grow.
• Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs.

Minimum Education Required

• Associates Degree, High School Diploma or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Able to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.