Luxury Fashion & Timepiece Manager - Jared Jewelers - St. Clair Square Mall

Sales

Serve guests and promote store and personal sales (40% time allocated)
Consistently attains sales and performance standards, special event and store promotion results
Promotes an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority
Provides an exceptional guest experience by keeping with the guest’s agenda and providing proper follow-up by utilizing the Clienteling system
Consistently monitors the flow of guests and assists with matching the appropriate team member with the guest

Merchandise Management

Supervises fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated)
Oversees the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store
Develops and maintains complete knowledge of all fashion and timepiece merchandise, becoming the Subject Matter Expert, to effectively train all team members on the features and benefits, quality, value, warranties, services, and procedures associated with each fashion and timepiece brand and collection
Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store
Reviews weekly fashion and timepiece reporting and evaluates areas of opportunity regarding each fashion and timepiece brand and collection

Collaboration and Support

Collaborates and assists with Management Team (10% time allocated)
Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling’s, updates related to all pertinent information about team members
Communicates to the General Manager all pertinent information relating to team members including personnel and security concerns, merchandising needs, etc.
Responds to guest complaints and issues in a prompt and courteous manner in partnership with the General Manager
Affords support to management team in their absence

Skills and Abilities

Ability to lead by example by attaining required daily performance standards, special event goals and executing store promotions
Positive, enthusiastic, team-spirited work style, exhibiting Signet’s Core Values at all times
Analytic thinking and reasoning
Ability to train and develop team members, conduct store training meetings as needed
Professional approach and image
Tactful, friendly manner when dealing with people
Ability to plan, organize, follow-up and supervise the work of others
Excellent verbal and written communication skills, including phone etiquette
Ability to accept responsibility, make decisions, delegate, and follow-up as appropriate
Reliable and dependable
Ability to operate all sales-related equipment

Physical Demands

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of merchandise

Work Schedule

As required by the store to include evenings and weekends
Three nights per week or as required by the General Manager
Sunday on an alternating basis or as needed
Store hours during Special Events and key selling times of the year

Pay

Base pay, $15.75 – $20.10 plus commission on sales