Luxury Bridal Manager - Jared Jewelers - Paradise Valley

Sales and Performance

Serve guests and promote store sales
Consistently attains sales and performance standards
Promotes an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority
Provides an exceptional Guest experience by keeping with the Guest’s agenda and providing proper follow-up by utilizing the Clienteling system
Consistently monitors the flow of Guests and assists with matching the appropriate Team Member with the Guest

Bridal Merchandise

Supervises bridal merchandise
Effectively train all Team Members on bridal merchandise
Oversees the implementation and administration of bridal merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store
Develops and maintains complete knowledge of all bridal merchandise, becoming the Subject Matter Expert, to effectively train all Team Members on the features and benefits, quality, value, warranties, services, and procedures associated with each bridal brand and collection

Vendor Partnerships

Operates as a point of contact with vendor partners
Is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store
Collaborates and assists with Management Team

Training and Development

Evaluates areas of opportunity regarding each bridal brand and collection and coordinates with the management team on developing and coordinating effective training plans to improve behaviors relating to merchandise sales, standards performance, and Guest experience
Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling’s, updates related to all pertinent information about Team Members
Communicates to the General Manager all pertinent information relating to Team Members including personnel and security concerns, merchandising needs, etc.

Guest Relations

Responds to Guest complaints and issues in a prompt and courteous manner in partnership with the General Manager
Assists management team with primary responsibilities in their absence

Physical Demands and Schedule

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of merchandise
Work schedule as required by the Store to include evenings and weekends