Lunch Dinner Server

About the role

Serves food and beverages to guests in a friendly, courteous and professional manner according to established rules of procedure.

Responsibilities

• Greets guests promptly, suggesting food courses and answering questions regarding food preparation, ingredients, preparation time, appearance and taste.
• Answers questions on beverages or wine, including characteristics, descriptions and appropriateness of wines to various food items.
• Relays food and beverage orders to appropriate station via computerized P.O.S. system.
• Picks up, garnishes and delivers food and beverages in the prescribed manner.
• Anticipates and responds to any additional guest requests and determines when meal has been completed.
• Processes bill, in a timely manner, including additions and omissions, checks correct pricing and receives payment from guests.
• Thanks departing guests and bids them a pleasant day/evening.
• Performs sidework as directed, to keep the restaurant clean, orderly and well stocked.
• Works as a team player; assumes a pleasant and helpful attitude toward guests and fellow co-workers to ensure guest satisfaction.
• Exemplifies the company's core values of honesty, integrity, respect, commitment and quality.

Qualifications

• Prior restaurant or customer service experience commensurate with position.
• State law may require certifications to handle food and/or serve alcoholic beverages.
• Ability to read and interpret documents such as menus, safety rules, training instructions and employee policies and procedures; ability to write simple correspondence; ability to effectively present information one-on-one and in small groups of customers and other co-workers; must be fluent in English.
• Ability to add, subtract, multiply using whole numbers, common fractions, and decimals and able to perform these operations using units of American money.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions; ability to recognize and resolve problems in standard situations.
• General social ability and salesmanship; ability to communicate well with customers, while being well mannered and professional; professional and well groomed appearance appropriate for the business of the restaurant; ability to learn Italian pronunciation of names and ingredients of all products.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The employee must be able to cope with a fast-paced environment, and handle multiple tasks simultaneously. The noise level in the work environment is usually