Lumitracker Client Relationship Manager

Key Responsibilities

• Serve as the primary point of contact and relationship owner for clients, acting as a trusted advisor by aligning Lumitracker solutions with client infrastructure goals, challenges, and priorities.
• Build, maintain, and strengthen relationships with city officials, public works leaders, DOT stakeholders, and key decision-makers to foster long-term, trust-based partnerships.
• Own and manage the full client lifecycle, including account growth, retention, and expansion, while identifying opportunities to deepen engagement and increase solution adoption.
• Develop and execute relationship-driven strategies to grow Lumitracker adoption in municipal and DOT markets, including pursuing new clients through networking, referrals, and industry engagement.
• Lead and manage all client interactions and deliverables—including regular check-ins, site visits, proposals, negotiations, and contract discussions—while coordinating with regional teams to ensure a unified, high-quality client experience across multiple accounts.

Preferred Qualifications

• Proven experience managing and growing client relationships with municipal, DOT, or other public-sector organizations.
• Demonstrated success building long-term partnerships and navigating government procurement and contracting processes.
• Strong communication, presentation, relationship-building, and stakeholder management skills.
• Ability to manage multiple client accounts simultaneously while driving retention, growth, and client satisfaction.
• Self-motivated and collaborative, with knowledge of infrastructure, transportation, or smart city technologies and willingness to travel as needed.
• Lighting industry experience is a plus.

Grow With Us

Garver offers its employees programs such as company-paid professional memberships, support for industry licenses, and continuing education opportunities that foster a progressive atmosphere. We provide the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish impactful projects. With competitive compensation, attractive benefits, and a comprehensive wellness program, Garver supports true work-life balance.

About the Role

Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm serving aviation, transportation, buildings, federal, water and wastewater markets, and more. Ranked among Engineering News-Record’s Top 100 Design Firms, Garver employs over 1,400 people and is recognized for its people-first culture. Garver is committed to providing equal employment opportunities to all applicants and employees.