Lumber Counter Sales Representative

Essential Duties And Responsibilities

• Accurately process customer transactions such as orders, quotes, or returns.
• Take and process orders from customers and outside sales team members promptly and accurately using point-of-sale system.
• Generate new and repeat sales by providing product information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Contact customers following sales to ensure ongoing customer satisfactions and resolve any complaints.
• Remain current of consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
• Manage time effectively and work effectively with other members of the team.
• Assist in cycle counts and scheduled physical inventory counts.
• Present a professional image communicating in a respectful, courteous, and ethical manner with customers, vendors, co-workers and supervisors.
• Comply with all company safety policies, procedures, rules, and guidelines.

Skills & Qualifications

• Bilingual (English/Spanish) preferred.
• Excellent interpersonal skills and the ability to effectively communicate with customers and intercompany personnel.
• H.S. degree or GED equivalent.
• Prior retail sales experience preferred.
• Self-starter with strong problem solving and decision-making ability.
• Practical knowledge of lumber products and building materials.
• Demonstrated time management and leadership skills.
• Customer Service and dispute resolution.
• Ability to read, analyze and interpret blueprints and building plans.
• Must be detail oriented, well organized, and adept at managing multiple priorities.
• Proficiency with computers; aptitude for using computer applications and software.
• Must be able to work well in a team environment.
• Ability to lift >= 50lbs.
• Valid MA driver’s license and possess clean driving record.