Lubbock Case Manager

General Statement of Duties

The Case Manager will be responsible for providing all case management services under the supervision of the Program Director. The Case Manager shall attend all IPP’s and weekly rounds in order to gather information, provide input to other therapy members, and facilitate the team process to help patients maximize their rehabilitation potential and successful discharge from the program. The Case Manager shall facilitate all conferences with family and/or referral sources and assist with educating them on the patient’s progress. The Case Manager will promote the patient’s participation in the program by performing advocacy services for the individual. The Case Manager will be responsible for regular contact with the family of each individual served and for contacting the funding source monthly or as needed. The Case Manager shall facilitate optimum rehabilitative progress of patients served at all times. The Case Manager will be required to demonstrate flexibility in working within the interdisciplinary structure and will uphold the mission, philosophy and goals of the organization while maintaining confidentiality of personnel and patient data, and other information in the performance of assigned duties.

Essential Functions

• Reviews in a timely manner the patient's pre-admission documentation
• Conducts family and patient interviews during intake process
• Affirms that IPP’s, case management notes, and any other relevant documentation are filed in the patient’s medical record
• Writes weekly contact notes and files in the patient’s medical record
• Attends all treatment meetings concerning patients on his/her caseload
• Serves as chairperson for IPP’s, family conferences, discharge IPP’s, and special meetings/conferences
• Performs advocacy services for the patient
• Discusses plans, goals, and the status of the individual being served, with the patient and significant others to ensure patient involvement and family education on an ongoing basis
• Provides a copy of the Individual Program Plan (IPP) to the patient or by request of significant others after proper releases are obtained
• Explains long term goals of the Individual Program Plan (IPP) to the patient in conjunction with the licensed therapist
• Aids with scheduling appointments such as SSDI, Medicare, Home Evaluations
• Aids the patient with scheduling outside evaluations as deemed appropriate by the treatment team
• Aids in the process of arranging outside pursuits in coordination with the program staff, such as classes at local colleges and church, etc.
• Explains the amount of monies needed to sufficiently cover planned activities, medication needs or other needs to the individual, family, and funding source; may coordinate the receipt of these monies, when needed
• Explains the rules and regulations to the family and the rights of the individual being served
• Sets forth advice from outside referral sources to intervene in special problems that may arise
• Aids the individual and family regarding travel arrangements for weekends, holidays, and emergencies
• Coordinates and assists with development of discharge plans for the individual before graduation
• Provides appropriate referral information in coordination with the Follow-up Specialist to discharge community
• Case manager will be available after hours as needed

Qualifications

• Required Knowledge, Skills And Abilities:
  • Knowledge of counseling techniques and conflict resolution practices and the ability to implement them therapeutically
  • Demonstrate good organizational skills
  • Knowledge of the multiple and complex needs of the brain injured population
  • Knowledge of and ability to document according to facility standards
  • Excellent communication skills
  • Ability to work as a team member and facilitate the efforts of the treatment team
  • Ability to participate in the successful implementation of overall program goals
  • Ability to cope with stressful situations
  • Knowledge of licensing and accreditation standards (i.e., CARF, TRC, Medicare/Medicaid)
• Lifting Requirements:
  • Individuals in clinical care positions are required to lift items independently up to 20 pounds
• Education:
  • Bachelor’s Degree in rehabilitation, psychology, social science or accepted field from an accredited college or university
  • Master’s degree preferred
• Experience:
  • Two (2) years’ experience required in Case Management Services to one or more disabled populations and or two years’ experience working with persons with disabilities in a rehabilitation setting