LTL Claims Specialist

About the company

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, Alpharetta, GA and Schaumburg, IL. Using innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We're proud to support a diverse community of more than 250 independent agent offices and a corporate team of over 300 employees. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.

About the role

The LTL Claims Specialist will focus on the intake, investigation, and resolution of less-than-truckload (LTL) cargo claims within our corporate claims management and legal department.

Responsibilities

• Manage the full life cycle of LTL cargo claims related to damaged, lost, and rejected freight
• Provide relevant insurance documentation to customers and carriers
• Organize and request documentation for LTL cargo claims from agents, customers, and carriers, including bills of lading, delivery receipts, inspection reports, and photos
• Review LTL carrier tariffs, bills of lading, and terms of carriage to determine claim liability and validity
• Negotiate with customers, consignees, and/or shippers following a rejected or damaged LTL load to determine course of action related to salvage
• Request insurance coverage for all-risk loads on a case-by-case basis and create insurance certificates for each load
• File and track claim reports with Carrier 411, Truckstop, and Cargonet
• Locate and develop case-relevant information to support claim resolution
• Monitor deadlines and juggle calendars to ensure timely claim filing and response within LTL carrier claim windows
• Other duties as assigned by the Claims and Legal Department

Requirements

• Willingness and ability to learn required LTL cargo claims processes, and/or 5 years or less of specific experience in cargo claims adjustment
• Familiarity with LTL freight operations, bills of lading, and carrier tariffs preferred, but not required
• Customer service orientation and negotiation skills
• High degree of accuracy and attention to detail
• Demonstrated ability to communicate efficiently and effectively via oral and written methods
• CCPAC (Certified Claims Professional Accreditation Counsel) preferred, but not required
• Ability to work in a hybrid or on-site capacity

Benefits

• Medical, dental, vision, flexible spending, and HSA benefits effective the first of the month following the date of hire
• Paid time off (PTO)
• Short- and long-term disability
• 401K with 3.5% company match