LTL Audit & Support Specialist

JOB SUMMARY

LTL Audit and Support Specialist - Are you ready to take on an exciting challenge?

About the role

You will ensure the timeliness and accuracy of LTL invoicing by meeting daily deadlines while delivering outstanding quality throughout the process. You will collaborate with LTL carriers and Account Managers to resolve any billing discrepancies.

Responsibilities

• Bill all LTL shipments.
• Run daily report in operating system for loads requiring audit.
• Perform knowledge-based exception management to any pre-defined processes.
• Identify the causes for rate discrepancies and discuss audit solutions with carriers and/or account managers.
• Develop and maintain relationships with carriers and account managers to deliver best in class customer service.
• Maintain relationships with carriers and account managers to deliver best in class customer service.
• Monitor emails and voicemails and promptly respond to any questions, concerns and/or issues.
• Update and maintain information in several operating systems both internally and externally.
• Monitor and resolve any carrier aging and/or balance dues.
• Perform all LTL accounts receivable and accounts payable adjustments.
• Meet performance metrics.
• Participate in special projects and handle all other assigned duties as required.

Requirements

• Minimum of 1-year LTL transportation or logistics experience required.
• Must be proficient in general computer knowledge and Microsoft Office products, demonstrated ability in Excel.
• Well organized, detail oriented and able to work independently to meet deadlines.
• Ability to research and audit invoicing using attention to detail, mathematics and problem-solving skills.
• A commitment to providing excellent customer service and continuous improvement.
• Display originality and creative thinking to overcome obstacles and gaps within the department.
• Effectively manage a high volume of work and perform duties accurately and with a sense of urgency.
• Generate suggestions and ideas for process improvements.
• Commitment to living the Trinity Guiding Values.

Qualifications

• Must be proficient in general computer knowledge and Microsoft Office products, demonstrated ability in Excel.
• Well organized, detail oriented and able to work independently to meet deadlines.
• Ability to research and audit invoicing using attention to detail, mathematics and problem-solving skills.
• A commitment to providing excellent customer service and continuous improvement.
• Display originality and creative thinking to overcome obstacles and gaps within the department.
• Effectively manage a high volume of work and perform duties accurately and with a sense of urgency.
• Generate suggestions and ideas for process improvements.
• Commitment to living the Trinity Guiding Values.

Skills

• Strong initiative and motivation.
• Genuine sense of urgency.
• Excellent customer service skills.
• Attention to detail.
• Time management.
• Problem-solving skills.
• Research and auditing skills.
• Microsoft Office proficiency.
• Excel proficiency.

Benefits

Not specified

Pay

Not specified

Schedule

Hybrid