LTGF Victim Services Assistant

About the role

The Prince George’s County Police Department is seeking a Victim Services Assistant (VSA) for the Victims Services Unit. This is an entry-level secretarial/administrative position.

Responsibilities

• Answers incoming phone calls in response to office correspondence to obtain the most up-to-date information for victims and witnesses.
• Prepares correspondence to victims, witnesses, and police officers to provide case status updates and resource information.
• Provides intake assessments to determine the needs of victims and prepares findings for the Victim Services Coordinator.
• Follows up with victims, witnesses, and partnering agencies to confirm services rendered.
• Aids and tracks primary and secondary victims through CICB- Criminal Injuries Compensation Board applications.
• Maintains accurate notes in the case management system.
• Sends out and processes all mail, including any returned mail to the Victim Services Coordinator.
• Tracks any upcoming cases for Crime Victim Notification to determine if the Victim Services Coordinator should notify victims of hearings.
• Aids in the preparation of reports for Criminal Investigations Division (CID) commanders and grant compliance, including gathering and analyzing stats.
• Aids with other duties that fall within the responsibilities of this classification.

Qualifications

• High school diploma or G.E.D. certificate with coursework in typing, office practices, or other related clerical subjects.
• One (1) year of advanced diverse and/or technical clerical experience which must have involved working with the public for at least six (6) months.
• Any equivalent combination of relevant training, education, and experience may also be considered.
• Preferred qualifications include:
• Bachelor’s degree in criminal justice, social work, human services, sociology, or related field.
• At least one years' experience providing services to victims of crimes or working within the criminal justice system.
• Two-years of administrative experience.
• Bi-lingual strongly preferred (Spanish and/or other languages).

Additional Eligibility Criteria

• Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Administrative Aide examination.
• Previous passing test scores will be applied.
• EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.