LTE Natural Resources Customer Service Representative (Janesville)

Position Summary

This position has primary responsibility for assisting the public with hunting, fishing and trapping inquiries and license issuance. This position determines and explains licensing requirements and necessary steps to participate in these outdoor pursuits lawfully through the application of state statutes, administrative rules, and policies and procedure.

Responsibilities

• Provide information on a full range of DNR topics to the public concerning hunting and fishing laws, requirements and procedures pertaining to licensing, Wisconsin residency, and DNR programs.
• Analyze complex questions and explain program policies and procedures in responding to customer requests.
• Respond to moderate to highly complex inquiries from the public, DNR staff, enforcement agencies and others, providing information concerning legal requirements, departmental, division and bureau procedures, and assist in the resolution of Wisconsin hunting, fishing and trapping harvest registration and regulation issues.
• Review and explain entries listed on customer records and record abstracts to inform individuals of point accumulations for bear, bobcat, fisher, turkey and sharp-tailed grouse drawings.
• Process disabled hunter permit applications. Evaluate information provided on application and determine, through consideration of state statute and physician's recommendation, whether a medical or other condition exists for eligibility of a disabled angler license or hunter permit. Independently issue discretionary disabled hunter permits.

Qualifications

• Excellent attention to detail
• Excellent customer service and communication skills
• Ability to exercise good judgment in handling customer inquiries
• Experience working with computers and navigating web applications
• Ability to apply business rules to different situations and make sound decisions
• Excellent organizational skills (optional)
• Ability to plan daily activity and self-motivate (optional)
• Problem-solving skills with good judgment in handling varied situations (optional)
• Extensive practical experience with hunting, fishing and trapping (optional)

Salary Information

This position pays $22.24 per hour and is in pay schedule and range 02-13 in the Natural Resources Customer Services Representative-Senior classification. Compensation will be set in accordance with the State Compensation Plan.

Special Requirements

• Residency: To be considered for this position, you must be a resident of the State of Wisconsin.
• Criminal background checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to a job offer.
• Eligible to work in U.S.: Applicants must be legally authorized to work in the United States at the time of hire.

Equal Opportunity Employer

The DNR is an equal opportunity employer that promotes and values diversity. We do not discriminate on the basis of race, ethnicity, religion, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

How To Apply

Click the “Apply for Job” button and follow the directions. You will be able to save your application as many times as needed and make edits up until the point you submit your application. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.

Please note that the Wiscjobs system will time you out after 30 minutes of activity, so be sure to save your work often to avoid having to re-start the application process.

For any position-related questions, please feel free to contact Karen.Rohlfing@wisconsin.gov

For technical questions and troubleshooting related to the Wisc.Jobs site, please visit Commonly Asked Questions. Keep in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.

Your resume and letter of qualifications are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications and what should be included in these materials, click here.