Customer Service Representative | Technical Support

About the role

This position is on site in a call center at 3920 Main Street Buffalo, NY 14226, corner of Main St. and Eggert Rd.

Responsibilities

- Learn about Spectrum Mobile products, services, and billing processes to provide knowledgeable and efficient customer service - Represent Spectrum as the voice of the company - Resolve mobile customer inquiries through inbound calls, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more - Maintain customer accounts and resolve issues independently within a collaborative team environment

Requirements

- High school diploma or equivalent - Ability to work a variety of schedules including nights, weekends, and holidays - Ability to read, write, speak, and understand English - 6+ months of customer service experience - 6+ months of working with software applications - 6+ months of high-volume phone experience in customer service or a call center - 6+ months of working in cable operations, mobile, or telecommunications call center - MS Office, computer skills, typing - Strong communication, organization, time management, multi-tasking, and customer service skills

Qualifications

- Preferred qualifications include experience with MS Office, computer skills, and high-volume phone experience in customer service or a call center

Skills

- Communication - Organization - Time management - Multi-tasking - Customer service

Benefits

A comprehensive pay and benefits package is provided, including a base pay range of $20.00 to $25.25 per hour, with additional forms of incentive-based compensation available.

Pay

Base pay generally ranges between $20.00 and $25.25 per hour, with actual compensation determined based on a wide range of factors including skills, qualifications, experience, and location.

Schedule

Ability to work a variety of schedules including nights, weekends, and holidays.