LPN - Clinical Team Lead

About the role

FamilyCare Health Centers can promise you an environment that not only encourages your best but also rewards it with plenty of room to grow. We are a nationally recognized FQHC- federally qualified health center. We operate more than 22 locations in four counties: Kanawha, Putnam, Cabell, and Boone. FamilyCare is committed to providing comprehensive care leading to healthy communities.

Responsibilities

• Responsible for assisting providers with patient care including clinical procedures.
• Assist medical support staff with office procedures, clinical duties and referrals.
• Assist patient services staff and manager as needed.
• Monitor and manage flow of clinic.
• Assign resources to resolve flow issues, initiate protocols where appropriate, and communicate with associates.
• Support clinical and patient services associates, including triage, phone, direct patient care, check in/check out.
• Create staff schedules and assignments.
• Manage coverage for call-ins; reassign tasks throughout day.
• Monitor work results.
• Schedules and associate reassignments throughout day.
• Schedule and assign all clinical and patient services associates.
• Ensure associate coverage for evening/weekend needs.
• Team Lead can approve overtime as needed and PTO in coordination with the Clinical Manager.
• Post associate schedules by Thursday of each week.
• Notify the Clinical Manager of anyone that is out of PTO or sick time.
• Monitor productivity and address inappropriate behaviors (e.g., personal cell phone/internet usage, excessive wandering and visitation, and excessive breaks in the kitchen and outside).
• Set an example as a team lead; provide coaching when appropriate.
• Notify Supervisor and/or Manager if written discipline is needed.
• Assist with Human Resource needs/evaluations/timesheets.
• Provide feedback and support to Director, Clinical Manager, and Practice Manager for staff evaluations and HR needs such as coaching, disciplines, FMLA, employee health, etc.
• Tardy policy must be adhered to and tracked.
• Assist with training coordination including clinical associate training, clinical education and competency checks for MA, LPN, RN, patient services associates, and students as required and appropriate.
• Oversee and complete new hire orientation checklists.
• Team building. Assist leadership team with creating atmosphere of healthy team work, ex: incentives, rewards, healthy behaviors, and social activities.
• Assist with incident/complaint investigation and resolution.
• Ensure safe environment. Safely and effectively handle potential exposure to body fluids, communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment that includes laboratory.
• Monitor Biohazard and sharps storage and readiness of storage for monthly pickup as appropriate.
• Prepare, distribute, archive education for associates.
• Coordinate technology and equipment needs within department, including communication with IT resources for hardware, software, and phone issues and other resources for non-IT needs.
• Assist with password resets, phone issues, troubleshooting, and other items as needed.
• Ensure office equipment is functioning correctly.
• Oversee and delegate the following in coordination with the Clinical Manager:
  • Conduct huddles.
  • Monitor and maintain VFC inventory; assist with audits.
  • Monitor and maintain Family Planning supplies and coordinate ordering with Supervisor and/or Manager.
  • Monitor and maintain clinical and front office supplies, including medication, device, and samples inventories. Submit order requests to supervisor/manager. Reconcile orders, receipts, and invoices.
  • Perform daily and monthly controls, testing, and cleaning.
  • Proficiency testing.
  • Monitor associate EHR notifications and assign associates as needed.
  • Assist the Clinical Manager with quality data.
  • Ensure all areas are cleaned and stocked appropriately.
  • Participates in organizational work groups and meetings as required.
  • Coordinate provider/drug representative meetings.
  • Other duties as assigned.

Qualifications

• Graduate from Licensed Practical Nursing Program with an active, unencumbered license in the State of West Virginia.
• Must have the Diploma or Transcripts from the completed course.
• Must have excellent problem-solving skill and strong communication skills with an emphasis on quality customer service.
• Must be able to operate computer systems.

Benefits

• Medical, dental, and vision coverage
• 401(K)
• Paid time off
• Discount programs