Loyalty Strategist

About the role

A globally recognised consulting firm, renowned for driving innovation and delivering impactful business strategies across diverse industries, is seeking a talented individual to join their dynamic team.

Responsibilities

• Develop and optimise innovative customer loyalty, rewards, and engagement strategies for clients.
• Provide expert thought leadership, industry insights, and best practices in loyalty programs.
• Collaborate with internal teams to assess client needs and align loyalty solutions with brand objectives.
• Stay abreast of external market trends in customer engagement and loyalty programs.
• Lead assessments to identify data needs, including customer spend behaviours and research.
• Manage multiple client engagements and present strategies to various levels of leadership.

Requirements

• Demonstrated experience in loyalty strategies, not just a general marketing background.
• Innovative thinking and ability to develop out-of-the-box solutions.
• Consulting background with experience providing recommendations on various loyalty concepts.
• Broad knowledge of customer engagement practices and best-in-class programs across industries.
• Proven ability to lead and present effectively to senior stakeholders.
• Bachelor's Degree or high school diploma with 8+ years of relevant experience in business strategy, loyalty strategy, or customer experience.

Benefits

• Opportunity to work with a diverse portfolio of clients on impactful loyalty initiatives.
• Be part of a team that shapes the future of customer engagement.
• Environment that encourages innovative thinking and pushing boundaries.
• Remote work flexibility within the United States.