Loyalty and Personalization Specialist
Macy's · New York, NY · 2 wk ago
OTHRFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions.
We need to parse the posting.
Let's extract sections:
- Overview: "Be part of an amazing story Macy’s is more than just a store..." This is like About the role? Could be "About the role" or "Job Overview". The instruction says use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions.
We need to parse the posting.
Let's extract sections:
- Overview: "Be part of an amazing story Macy’s is more than just a store..." This is like About the role? Could be "About the role" or "Job Overview". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" heading for the introductory narrative.
- Job Overview paragraph: "The Loyalty and Personalization Specialist is a strategic project manager..." This is part of About the role.
- "What You Will Do" list: many bullet points. That's Responsibilities.
- "Skills You Will Need" list: bullet points. That's Skills.
- "Who You Are": includes description of essential job functions, maybe Requirements/Qualifications? Could be "Qualifications" or "Requirements". The posting includes "Who You Are" describing ability to access etc. That's more like qualifications/requirements. We'll treat as "Requirements" maybe.
- "What We Can Offer You" and "Some Additional Benefits We Offer Include": that's Benefits. Also mention performance-based incentives etc. Also "Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more." So Benefits section.
- Pay: Not explicitly stated. There's mention "competitive pay and benefits" but no specific pay figure. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Pay is not stated with specifics, only "competitive pay". That's vague; maybe we should not include Pay section because it's not specific. The instruction says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Since pay is not stated specifically, we should omit Pay section.
- Schedule: Not mentioned. So omit.
- Benefits: we have specifics: dynamic inclusive environment, competitive pay and benefits, comprehensive health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, tuition reimbursement, plus later: Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. So we have specific benefits. So include Benefits section.
- Also maybe "About Us" section: could be "About the role"? Already have. The "About Us" paragraph about joining Macy's could be part of About the role or maybe separate "About Us". But instruction only lists those headings; we can include "About the role" covering the narrative and maybe also include "About Us" as part of that. We'll keep one About the role.
- Also "This job description is not all-inclusive..." etc is boilerplate; remove.
- "DIGITAL00" maybe job ID; drop.
- "This position may be eligible for performance-based incentives/bonuses." Already covered in benefits.
- "Eligibility requirements may apply based on location..." maybe not needed.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the bullet points exactly as given, but we can rephrase? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the content, not omit any details. However we can format as - items. We should not change meaning. We can keep the bullet text as is.
We need to ensure we don't include boilerplate like "Other duties as assigned." That's substantive? It's a line; maybe we keep it as part of responsibilities. It's not boilerplate; it's a typical line but it's part of posting. We'll keep.
Now produce HTML fragment:
About the role
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The Loyalty and Personalization Specialist is a strategic project manager who brings structure, rigor, and clear execution to Macy’s loyalty and personalization initiatives. This role is well-suited for an individual eager to manage cross-functional projects from planning through delivery in a high-performance, results-driven retail environment. The Specialist is responsible for owning the team’s project roadmap, managing risk and timelines, and reporting on progress and results, while partnering across Merchandising, Marketing, and technology teams to keep initiatives on track. They demonstrate fluency in project management, process documentation, and translating performance data into clear recommendations for leadership.
Responsibilities
- Own the integrated project roadmap, milestones, dependencies, and governance across active initiatives.
- Lead weekly project review, bringing cross-functional partners together to align on status, readiness, and priorities.
- Manage project plans and timelines, tracking progress, mitigating risk, and ensuring on-time delivery of key initiatives.
- Set and maintain process standards, documentation, and project management discipline that scale as the team grows.
- Identify project risk early and build resolution plans before issues threaten a deadline.
- Own measurement and performance reporting, confirming dashboards and reporting tools have accurate, timely inputs.
- Partner with technology and analytics teams on platform enhancements and testing that support project delivery.
- Manage the intake, prioritization, and delivery of new process and technology enhancements.
- Own launch readiness for campaigns and projects, including quality assurance and final approval.
- Maintain a clear intake and tracking process so every request has a status and an owner.
- Produce project reporting and documentation for leadership, translating detail into a clear picture of progress.
- Be a student of the business, developing a deep understanding of loyalty and personalization trends and keeping a pulse on competitors to keep Macy’s on the forefront of innovation.
- Foster a culture of collaboration across organizational boundaries; understand and know how to successfully navigate a matrixed organization.
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
- Other duties as assigned.
Skills
- Project Management: Proven ability to manage multiple projects, oversee cross-functional workstreams, and drive execution with precision in a fast-paced environment.
- Risk Management & Operational Readiness: Experience identifying project risk early, building resolution plans, and confirming readiness across a portfolio of initiatives.
- Process Design & Documentation: Ability to document workflows and set process standards that scale as project volume grows.
- Measurement & Reporting: Experience managing measurement processes and turning performance data into clear, project-level reporting for leadership.
- Problem-Solving Orientation: Apply a deep problem-solving orientation in a complex and matrixed stakeholder environment.
- Technical & Data Fluency: Comfortable partnering with technology and analytics teams to support project delivery and testing.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present information clearly and concisely. Ability to tell a compelling story for different audiences.
- Culture Building: Create a culture of service, set expectations, establish metrics, and hold teams accountable for exceeding customer and/or internal partner expectations.
- Development Focus: Create a culture where performance coaching and development of others are prioritized, valued, and rewarded. Model this behavior by identifying opportunities for personal development and improvement.
- Values Alignment: Consistently demonstrate the importance of behaving in accordance with Macy's values and recognize individuals and/or teams for exemplary instances of living these values every day.
Requirements
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Benefits
- Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.
- Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
- Prioritize your well-being with paid time off and eight paid holidays.
- Grow your career with continuous learning and leadership development.
- Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
- Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
We should not include Pay or Schedule sections.
Check for any duplicated lines: we have "competitive pay and benefits" appears in benefits bullet and also earlier in paragraph; that's okay.
We need to ensure we didn't include any boilerplate like "This job description is not all-inclusive..." etc. We removed.
Check for any mention of "DIGITAL00" - removed.
Check for any mention of "Access the full menu of benefits offerings here." - we didn't include that line; it's a link instruction; we should remove as it's application instruction? It's not exactly application instruction but it's a link; we can drop as it's not substantive detail? It's a reference to benefits; we already listed benefits; we can drop.
Check for "Some Additional Benefits We Offer Include" we turned into list items.
Check for "Eligibility requirements may apply based on location, job level, classification, and length of employment." That's somewhat generic; maybe we should keep? It's substantive about eligibility but it's generic; but we might keep as part of Benefits? However it's not a specific benefit; it's a condition. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that line if it's substantive. It's about eligibility requirements for benefits. Could be included in Benefits section as a note. But it's somewhat generic; still it's info. Let's include as a under Benefits maybe.
But we already have a Benefits
. We could add a after list: "Eligibility requirements may apply based on location, job level, classification, and length of employment." Also "Additional benefit details are available at macysJOBS.com." That's a reference; maybe we can drop as it's a link instruction. But it's substantive info about where to find details. Might be considered boilerplate? It's a reference; but we could keep as
- items. We should not change meaning. We can keep the bullet text as is.
We need to ensure we don't include boilerplate like "Other duties as assigned." That's substantive? It's a line; maybe we keep it as part of responsibilities. It's not boilerplate; it's a typical line but it's part of posting. We'll keep.
Now produce HTML fragment:
About the role
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The Loyalty and Personalization Specialist is a strategic project manager who brings structure, rigor, and clear execution to Macy’s loyalty and personalization initiatives. This role is well-suited for an individual eager to manage cross-functional projects from planning through delivery in a high-performance, results-driven retail environment. The Specialist is responsible for owning the team’s project roadmap, managing risk and timelines, and reporting on progress and results, while partnering across Merchandising, Marketing, and technology teams to keep initiatives on track. They demonstrate fluency in project management, process documentation, and translating performance data into clear recommendations for leadership.
Responsibilities
- Own the integrated project roadmap, milestones, dependencies, and governance across active initiatives.
- Lead weekly project review, bringing cross-functional partners together to align on status, readiness, and priorities.
- Manage project plans and timelines, tracking progress, mitigating risk, and ensuring on-time delivery of key initiatives.
- Set and maintain process standards, documentation, and project management discipline that scale as the team grows.
- Identify project risk early and build resolution plans before issues threaten a deadline.
- Own measurement and performance reporting, confirming dashboards and reporting tools have accurate, timely inputs.
- Partner with technology and analytics teams on platform enhancements and testing that support project delivery.
- Manage the intake, prioritization, and delivery of new process and technology enhancements.
- Own launch readiness for campaigns and projects, including quality assurance and final approval.
- Maintain a clear intake and tracking process so every request has a status and an owner.
- Produce project reporting and documentation for leadership, translating detail into a clear picture of progress.
- Be a student of the business, developing a deep understanding of loyalty and personalization trends and keeping a pulse on competitors to keep Macy’s on the forefront of innovation.
- Foster a culture of collaboration across organizational boundaries; understand and know how to successfully navigate a matrixed organization.
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
- Other duties as assigned.
Skills
- Project Management: Proven ability to manage multiple projects, oversee cross-functional workstreams, and drive execution with precision in a fast-paced environment.
- Risk Management & Operational Readiness: Experience identifying project risk early, building resolution plans, and confirming readiness across a portfolio of initiatives.
- Process Design & Documentation: Ability to document workflows and set process standards that scale as project volume grows.
- Measurement & Reporting: Experience managing measurement processes and turning performance data into clear, project-level reporting for leadership.
- Problem-Solving Orientation: Apply a deep problem-solving orientation in a complex and matrixed stakeholder environment.
- Technical & Data Fluency: Comfortable partnering with technology and analytics teams to support project delivery and testing.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present information clearly and concisely. Ability to tell a compelling story for different audiences.
- Culture Building: Create a culture of service, set expectations, establish metrics, and hold teams accountable for exceeding customer and/or internal partner expectations.
- Development Focus: Create a culture where performance coaching and development of others are prioritized, valued, and rewarded. Model this behavior by identifying opportunities for personal development and improvement.
- Values Alignment: Consistently demonstrate the importance of behaving in accordance with Macy's values and recognize individuals and/or teams for exemplary instances of living these values every day.
Requirements
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Benefits
- Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.
- Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
- Prioritize your well-being with paid time off and eight paid holidays.
- Grow your career with continuous learning and leadership development.
- Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
- Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
under Benefits maybe. But we already have a Benefits
- . We could add a
after list: "Eligibility requirements may apply based on location, job level, classification, and length of employment." Also "Additional benefit details are available at macysJOBS.com." That's a reference; maybe we can drop as it's a link instruction. But it's substantive info about where to find details. Might be considered boilerplate? It's a reference; but we could keep as