Lowe's Security Specialist

About the role

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers.

Responsibilities

• Provide a visible and proactive security presence throughout the location to deter loitering, vandalism, and other security concerns.
• Perform regular audits on physical security and product protection to ensure proper execution using a hand-held mobile device.
• Conduct regular patrols of the interior and exterior store premises to identify potential security concerns both on foot and by using a company-owned vehicle.
• De-escalate situations involving both customers and associates using professional techniques.
• Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
• Collaborate with store leadership and associates to enforce policies and procedures.
• Escort associates or customers to their vehicles upon request.
• Report any suspicious behavior, safety hazards, or security breaches to the appropriate authorities or management.
• Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
• Utilize video management system to detect and prevent unauthorized activities and complete post-incident investigations.
• Review weekly physical security-related reports and respond appropriately.
• Conduct external theft apprehensions in accordance with company policies and procedures, and local, state, and federal laws.
• Conduct interviews in accordance with local laws and company policy on customers and vendors suspected of theft; report suspected fraud to AP Management and Investigations team as needed.
• Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
• Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Help ensure associates have the tools and resources needed to provide exceptional SMART customer service.
• Prepare, complete, and maintain all case reports related to associate recoveries, Asset Protection apprehensions, and Known Theft cases.
• Record and complete prescribed tasks in the Case Management System.
• Participate in court hearings, if applicable.
• Update case files and maintain relationships with local law enforcement.
• Validate physical security of the building, per company policy/procedure, throughout the day (Gates, Keys, etc.).

Requirements

• High school diploma or GED.
• 1 year of retail, security, first-responder, or military experience (or related field).
• State-issued driver’s license.

Qualifications

• Bachelor’s degree in Criminal Justice, Safety, or a related security field.
• 2 years’ big-box retail, security, or military experience.
• 2 years’ experience with detailed incident report-writing.
• 2 years’ experience in using physical security systems (CCTV, EAS, etc.).
• State-issued Security Guard License.
• First-Aid Certification.
• De-Escalation/Crisis Intervention training.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.