Low Voltage Technician

About the role

The Field Operations team at ADT is responsible for bringing our smart security solutions to life. This includes installing and supporting advanced low-voltage systems, performing site assessments, system testing, and educating customers on system features.

Responsibilities

• Install low-voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing, and verify connections including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage, and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

Requirements

• High school diploma or equivalent
• Valid driver's license with a clean driving record (additional licensing may be required by location)
• Ability to work evenings, weekends, and holidays as needed
• Proficiency with computer hardware, software, and network diagnostics
• Ability to safely operate a company fleet vehicle
• Strong troubleshooting skills and customer-first communication style
• Self-directed with solid time management in a fast-paced environment

Qualifications

We're looking for tech-savvy, detail-oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction.

Skills

• Technical aptitude
• Customer service orientation
• Problem-solving abilities
• Attention to detail

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle provided
• Short- and long-term disability, life insurance, and well-being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Pay

Compensation is solely based on the individual’s sales volume for commission-based positions. For non-commission roles, details are provided in the benefits section.

Schedule

Work schedules vary and may include evenings, weekends, and holidays as needed.