Low Voltage Technician

About the role

The Field Operations team at ADT is responsible for bringing our smart security solutions to life. This includes installing and supporting advanced low-voltage systems, performing site assessments, system testing, and educating customers on system features.

Responsibilities

• Install low-voltage wiring and mount devices according to site layouts and routing plans
• Perform site assessments, system testing, and verify connections including monitoring center communication
• Troubleshoot technical issues and flag defective materials or job inaccuracies that affect service quality
• Educate customers on system features, usage, and basic troubleshooting
• Maintain a safe, clean workspace and follow all safety protocols

Requirements

• High school diploma or equivalent
• Valid driver's license with a clean driving record (additional licensing may be required by location)
• Ability to work evenings, weekends, and holidays as needed
• Proficiency with computer hardware, software, and network diagnostics
• Ability to safely operate a company fleet vehicle
• Strong troubleshooting skills and customer-first communication style
• Self-directed with solid time management in a fast-paced environment

Qualifications

We're looking for tech-savvy, detail-oriented professionals who enjoy working independently, solving problems, and making a direct impact on customer satisfaction.

Skills

• Field technical training is preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle provided
• Short- and long-term disability, life insurance, and well-being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Pay

Compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Schedule

This role typically involves evening, weekend, and holiday work.

Los Angeles Applicants

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants

Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.