Low Voltage Field Service Technician 2

About the role

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Ohio market. The Field Service Technician Level II will carry out essential responsibilities expected of a Level 1 installer while demonstrating advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. This role encompasses expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The position ensures seamless execution of installations and maintains high standards of customer satisfaction.

Responsibilities

• Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service.
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity.
• When leading a team, mentor Level 1 installers, maintain high standards, and actively seek their feedback for continuous improvement.
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed to ensure seamless project execution.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects.
• Pursue ongoing professional development opportunities, with a focus on leadership and communication skills, to further enhance contribution to the team.
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards.
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions.
• Embrace flexibility by willingly accepting additional job duties that may be assigned in the course of business operations.

Requirements

• Minimum 2 years of experience in a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Any previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems.
• Excellent communication skills.
• Valid US Driver’s license.

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, with a special focus on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers—and each other. Whether helping customers secure their environment, enjoying team activities like Mario Kart in our Team Zone arcade, or grabbing lunch together, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Benefits

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer-paid family health insurance premium.
• 100% employer-paid disability insurance.
• 100% employer-paid dental & vision insurance.
• 401k with Safe Harbor contributions from the company annually.
• Profit-sharing opportunities.