Low Voltage / Access Control Technician
K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States, with a special focus on Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.
About the role
The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. This position involves efficient teamwork and independent project execution, as well as delivering fundamental customer training on system operations. The role demands technical proficiency, effective communication, and a dedication to precision to guarantee successful implementation and functionality of systems.
Responsibilities
- Reviews project quotes and scopes before beginning onsite execution
- Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
- Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by a supervisor
- Troubleshoots and diagnoses issues with installed systems
- Conducts routine maintenance and inspections of systems as needed
- Responds promptly to service calls and customer inquiries
- Travels extensively across the Midwest, occasionally on weekends; home most weekends
- Provides excellent customer service and maintains customer satisfaction
Requirements
- Hands-on/field experience from previous work
- Working knowledge of basic IT networking, configurations, and IP addressing
- Ability to read architectural drawings
- Team management or supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Knowledge of fire, CCTV, intrusion, or emergency nurse call systems (preferred)
- Excellent communication skills
- Valid US Driver’s license
Benefits
- Competitive base salary based on experience
- Bonus and commission programs
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer-paid family health insurance premium
- 100% employer-paid disability insurance
- 100% employer-paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
Why work here?
For over 40 years, K Group Companies has been one of West Michigan’s premier technology providers. As a local, 3rd-generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers and each other. Our team collaborates in a great, focused environment—whether helping customers secure their environment, enjoying Mario Kart in our Team Zone arcade, or grabbing lunch at a local BBQ restaurant. We truly believe we are better together!