Low Voltage / Access Control Technician
About the role
We are seeking a dedicated Field Service Technician II to serve our clients in the Ohio market. This role requires advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. Responsibilities include expertly configuring and programming devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.
Responsibilities
- Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold installation and service standards.
- Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates.
- Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks.
- Assume leadership responsibilities by delegating tasks within the team’s capabilities and fostering a collaborative environment.
- Mentor Level 1 installers, maintain high standards, and seek their feedback for continuous improvement.
- Establish and maintain regular communication with Project Delivery Coordinators, Project Managers, and customers.
- Showcase expertise in nurse call systems, card access systems, and video surveillance products.
- Pursue ongoing professional development, focusing on leadership and communication skills.
- Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance.
- Demonstrate proficiency in system configuration and commissioning for reliable, fully operational solutions.
- Accept additional job duties as assigned to support business operations.
Requirements
- Minimum 2 years of experience in a previous construction trade.
- Advanced knowledge of electricity (high and/or low voltage).
- Hands-on/field experience from previous work.
- Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
- Ability to identify and use common low voltage cabling.
- Working knowledge of basic IT networking, configurations, and IP addressing.
- Ability to read architectural drawings.
- Team management/supervisor experience.
- Previous experience completing projects within scope and with service ticketing processes.
- Knowledge in fire, CCTV, intrusion, or emergency nurse call systems is a plus.
- Excellent communication skills.
- Valid US Driver’s license.
About K Group Companies
K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States, with a focus on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.
For over 40 years, K Group Companies has been one of West Michigan’s premier technology providers. As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers and each other. We believe in collaboration and making a difference as a team.
Benefits
- Competitive base salary based on experience.
- Bonus and commission programs.
- Paid Time Off (PTO) and Volunteer Paid Time Off (VTO).
- 100% employer-paid family health insurance premium.
- 100% employer-paid disability insurance.
- 100% employer-paid dental & vision insurance.
- 401k with Safe Harbor contributions from the company annually.
- Profit-sharing opportunities.