Low Voltage / Access Control Technician
About the role
The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.
Responsibilities
- Reviews project quotes and scopes before beginning an onsite execution
- Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
- Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
- Troubleshoots and diagnoses issues with installed systems
- Conducts routine maintenance and inspections of systems as needed
- Responds promptly to service calls and customer inquiries
- Travels extensively across mostly the Midwest and occasionally on weekends that are necessary for multiple sites; home most weekends
- Provides excellent customer service and maintains customer satisfaction
Qualifications
- Hands-on/field experience from previous work experience
- Working knowledge of basic IT networking, configurations, and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Knowledge in fire, CCTV, intrusion, or emergency nurse call systems (preferred)
- Excellent communication skills
- Valid US Driver’s license
About K Group Companies
K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, with a special focus on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.
For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a trusted advisor to our community. As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers—and each other!
Benefits
- Competitive base salary based on experience
- Bonus and commission programs
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer-paid family health insurance premium
- 100% employer-paid disability insurance
- 100% employer-paid dental & vision insurance
- 401k with Safe Harbor contributions from the company annually
- Profit-sharing opportunities