Low Voltage / Access Control Technician

K Group is a locally owned and operated group of technology companies established in 1980 and based in Grand Rapids, MI. We serve clients across the United States with a strong focus on Michigan, delivering a wide spectrum of technological services at the highest level of quality. Our culture is rooted in excellence, creativity, collaboration, innovation, and inclusivity.

About the role

The Field Service Technician Level II will perform all essential responsibilities of a Level 1 installer while demonstrating advanced skills, training, certifications, and leadership abilities to effectively lead installation teams. This role involves expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

Responsibilities

• Execute all Level 1 installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service.
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities and fostering a collaborative environment.
• Mentor Level 1 installers when leading a team, maintaining high standards, and actively seeking their feedback for continuous improvement.
• Establish and maintain regular communication with Project Delivery Coordinators, Project Managers, and customers as needed for seamless project execution.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products.
• Pursue ongoing professional development, particularly in leadership and communication skills.
• Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance standards.
• Demonstrate proficiency in system configuration and successful commissioning of systems for reliable client solutions.
• Accept additional job duties as assigned to support business operations.

Requirements

• Minimum 2 years of experience in a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Knowledge in fire, CCTV, intrusion, or emergency nurse call systems is a plus.
• Excellent communication skills.
• Valid US Driver’s license.

Benefits

• Paid Time Off (PTO).
• Volunteer Paid Time Off (VTO).
• 100% employer-paid family health insurance premium.
• 100% employer-paid disability insurance.
• 100% employer-paid dental & vision insurance.
• 401k with Safe Harbor contributions from the company annually.
• Profit-sharing opportunities.
• Bonus programs.