Lounge Attendant

Flushing, New York • Part-time, full-time, seasonal, on-call • Non-Exempt

About the role

The Lounge Server responds to a wide variety of guest requests by accurately assessing guest needs and providing personalized recommendations to enhance customer satisfaction. This role is responsible for providing food and beverage service while maintaining a clean and safe lounge environment.

Responsibilities

• Provides food and beverage service to guests, ensuring their needs are met promptly.
• Ensures the cleanliness and safety of the lounge area, including furniture and facilities.
• Sets up umbrellas, loungers, and sunbeds for guest comfort.
• Welcomes guests and provides them with towels, shade, and refreshments.
• Attends to guest requests and ensures a positive lounge experience.
• Organizes towels and maintains towel racks and boxes.
• Clears used towels, glasses, and trash throughout the day, maintaining cleanliness.
• Communicates with the Food and Beverage Department to ensure timely guest service.
• Monitors the cleanliness of the deck space, performing regular sweeps and checks.
• Enforces safety protocols and reports any incidents or damages to leadership.
• Maintains lounge chairs, towel bins, and equipment with regular cleaning.
• Ensures proper music genre and volume levels are maintained.

Requirements

• One year of related experience or training, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and communicate clearly with guests and team members.
• Fluent in English.
• Ability to perform basic computer and POS system functions.
• Strong customer service skills with a focus on providing high-quality guest experiences.

Work Environment

• Primarily works outdoors, with exposure to varying weather conditions.
• May be exposed to and use cleaning chemicals throughout the shift.
• Stands and walks for more than two-thirds of the shift; sits for less than one-third of the time.
• Lifts up to 25 lbs regularly.
• Pushes and pulls objects weighing up to 45 lbs.

Pay

$20.00 per hour

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts (e.g., HSA, FSA)
• Tuition aid
• Travel and lodging perks