Lounge Attendant

About the role

The Part Time Honors Lounge Attendant at the Hilton Bloomington will be the heart of our exclusive lounge, engaging with guests, anticipating their needs, and creating a warm, inviting atmosphere for an exceptional experience.

Responsibilities

• Warmly welcome guests, identify their needs, and provide personalized service.
• Respond accurately to inquiries about hotel services, events, and VIPs.
• Make decisions and resolve guest issues immediately.
• Ensure a first-class, comfortable experience for every guest.
• Replenish food and beverages while checking for guest satisfaction.
• Perform general cleaning tasks to maintain health and safety standards.
• Other duties as assigned.

Requirements

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.
• Basic mathematical and calculator skills to prepare mathematical calculations without error (e.g., purchasing tickets for guests).
• Ability to listen effectively, to speak and write English clearly.
• Ability to access and accurately use a moderately complex computer system.
• Ability to stand, walk, and continuously perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

Benefits

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another while maintaining your service with the company.
• Early wage access.
• And more!

Pay

$17.00/hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.