LOTUS SERVER

Position Summary

As a Lotus VIP Server, you are the curator of exceptional experiences in the most exclusive gaming environment at Graton Resort & Casino. This role demands artistry, precision, and an unwavering commitment to luxury service. You will deliver bespoke hospitality, anticipating every nuance of guest preference while showcasing mastery of premium spirits, rare wines, vintage champagnes, craft cocktails, and specialty teas. Your presence should exude elegance and transform every interaction into a memorable experience.

Essential Functions

• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Demonstrate knowledge of premium spirits, wines, champagne, craft cocktails, specialty teas, and artisanal coffees.
• Present beverages with proper garnishes, glassware, and serving techniques reflective of luxury casino environment.
• Support the seamless flow of service by communicating effectively with Lotus Bartenders, bar porters, and Hosts.
• Curate and recommend selections from our premium list of spirits, wines, champagnes, and teas.
• Maintain cleanliness and organization in Lotus service stations, bar, and slot areas.
• Complete all assigned side work and any additional tasks with a manner of teamwork.
• Monitor and maintain par levels for all products and equipment; promptly communicate shortages to management.
• Deliver service that is gracious, intuitive, and exceeds expectations, ensuring beverage orders are prepared and served within seven minutes.
• Address guests' requests and concerns promptly and with diplomacy.
• Manage time effectively and efficiently with minimal supervision.
• Able to operate all applicable InfoGenesis POS screens.
• Able to handle Company funds through cash transactions on the POS in accordance with all Company policies and procedures.
• Maintain personal grooming and uniform standards per department and Company standards.