Lottery Field Service Technician -(Owensboro, KY)

Your Role in the Brightstar Universe

Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Ownesboro, KY. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

Responsibilities

• Maintains service equipment at Retailer (customer) locations
• Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles
• Maintain equipment to promote the continuous operation of Brightstar equipment
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component
• Communicate effectively and efficiently with Dispatchers
• Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Your Star Qualities

• High school diploma or GED equivalent required
• 2 - 3 years of experience in a customer service-related position
• 2 - 3 years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
• Must be able to drive a 20ft box truck on occasion; CDL license NOT required
• Physical Requirements:
  • Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location)
  • Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs
  • Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current
  • May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
• Must reside in proximity to the area of coverage

Your Brightstar Benefits

We believe great work deserves great rewards. Here's a glimpse of the benefits that help our team shine (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401(k) with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement
• Work schedule - Tuesday-Saturday

This response is AI-generated, for reference only.