Loss Recovery Coordinator

About the Role

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our "work from where you do your best work" strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Responsibilities

• Performs all clerical functions including document-related functions for the Loss Recovery Team.
• Data input into Symitar & collection software on members' accounts.
• Processes member payments received via check and ACH.
• Completes daily negative share charge off report and general ledger reconciliation.
• Processes attorney and collection agency remittance files.
• Processes and distributes mail for Loss Recovery and Bankruptcy Teams.

Qualifications

This is an in-office position at our New Tampa location. Qualified candidates must live in Tampa Bay.

Required Skills/Experience:

• High School Diploma or GED required.
• One year of customer service experience required.
• Prior collections or loss recovery experience preferred.
• Ability to use business machines.
• PC experience required.
• Good communication skills with excellent grammar.
• Bilingual (Spanish speaking) preferred.

Physical Demands

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• In office position at New Tampa location.
• Qualified candidates must live in Tampa Bay.
• Sedentary role.
• Flexible work schedule that may include evenings.

Benefits

• Medical/Dental/Vision Insurance
• Employee discount on loans — Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off — 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days — Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) — Grow matches up to 8% for team members.
• Growth Potential — In-house training department dedicated to helping our team members reach their maximum potential.