Loss Prevention Supervisor (Full-Time) | InterContinental Miami

About the role

The Loss Prevention Supervisor at InterContinental Miami is responsible for providing professional and friendly security services while ensuring adherence to federal, state, and local regulations.

Responsibilities

• Assist in supervising the Security function; ensure staff is properly trained including service expectations, hotel facilities and services, and safety and emergency procedures, etc.
• Maintain documentation and confidential security related reporting systems for prompt retrieval of information, trend projections, and enhancement of procedures from information learned during the investigations.
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Inspect, evaluate and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime and threats.
• Train/educate employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or related vocational training, plus one year of security and safety experience including some supervisory/training experience, or equivalent combination of education and experience.
• Must speak fluent English. Other languages preferred.
• Ability to perform the following: carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds; frequently standing up and moving about the facility; frequently handling objects and equipment to secure the facility; frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with the other guests and hotel staff.
• Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.

Qualifications

• High school diploma or related vocational training, plus one year of security and safety experience including some supervisory/training experience, or equivalent combination of education and experience.
• Must speak fluent English. Other languages preferred.

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.