Loss Prevention Officer | On Call

JOB PURPOSE

To ensure the safety and tranquil stay of hotel Guests and Associates, and ensure the policies and procedures of the hotel are maintained in a safe and secure environment.

Essential Job Functions

• Performs security patrols and monitoring of the following areas of the property: restaurants, public areas, banquet and meeting space, guest floors, Associate entrance, parking areas, guest floors, office back of the house areas, and hotel exteriors.
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to emergency incidents and security requests.
• Makes sure appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives are met.
• Reports identified deficiencies to leadership.
• Makes sure Closed Circuit Television and alarm systems are monitored and the Security of the receiving area is maintained.
• Makes sure the safety of our guest, associates, and hotel property is ensured at all times.
• Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.
• Performs all necessary administrative requirements of the Loss Prevention Department, this includes writing reports, maintaining files, processing work orders, ordering supplies, scheduling, and posting bulletin board information.
• Maintains the highest standards of security, being professional in attitude, appearance, and application.
• Makes sure associates entering and leaving the hotel are monitored and all package passes and inspected parcels taken from the hotel are collected.
• Makes sure the back entrance and receiving dock are checked, and all personnel entering are provided information and direction upon proper identification.
• Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head.
• Makes sure all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Makes sure all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO Card system, etc.) are kept clean and in good working condition.
• Maintains the hotel Lost and Found program.
• Maintains a continual line of communication with the Director of Loss Prevention.
• Understand all emergency procedures, and radio codes.
• Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager.

Qualifications

• One-year experience in a similar Loss Prevention role preferred.
• Experience in Loss Prevention in an upscale hospitality establishment preferred.
• Ability to become CPR and basic first aid certified.
• Good verbal/written communication skills with an ability to utilize Microsoft Office, email and be computer proficient.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including day, evening, weekends and holidays.

Environment & Position Analysis

• Moves, bends, lifts, carries, pushes, pulls, and places objects weighing up to 40 pounds without assistance.
• Stands, walks or sits for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
• Tools & Equipment: desktop computer (Opera, SALTO, Key control System, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.

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