Loss Prevention Officer

As grand as the history behind it, the Omni Mount Washington Resort and Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods—the state's largest ski area, consistently recognized among the best for snow quality, grooming, and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa, and year-round Canopy Tour add to a wide variety of world-class activities, adventure, and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort and Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment each day.

About the role

To ensure that hotel guests, associates, and hotel property are maintained in a safe and secure environment.

Responsibilities

• Performs Loss Prevention rounds of the Resort in the following areas:
  • All restaurants
  • All lobby areas and the Associates Entrance
  • Garage
  • Convention Center/Presidential Wing
  • All guest floors
  • Executive Offices
  • Service levels (Heart of the House areas)
  • Ski Area, stables, outbuildings, and townhomes
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to emergency incidents and Loss Prevention requests.
• Ensures maximum guest, associate, and hotel safety and Loss Prevention at all times.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Reports in writing on all activities during each shift before leaving the resort, with oral reports and emergency notifications delivered as directed by established Loss Prevention procedures.
• Performs duties as assigned by the Director of Loss Prevention and responds to direction from any Executive Committee member.
• Creates and maintains the highest standards of Loss Prevention at all times, being professional in attitude, appearance, and application.
• Checks associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel.
• Collects all package passes and inspects parcels taken from the hotel (to be implemented).
• Monitors the Loss Prevention of the receiving dock (when applicable).
• Confiscates all unauthorized parcels, etc., and notifies the Loss Prevention Manager and the appropriate department head.
• Monitors heart of house/subway to ensure only associates are permitted. Salesmen, job applicants, or vendors must have approval from a departmental leader to enter through the heart of the house—otherwise, those individuals should use the front entrance. Exception: Job applicants should always use the side entrance to the ASC corridor.
• Does not leave assigned station unless properly relieved as specified by the Loss Prevention Manager.
• Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Director of Loss Prevention, including filing, processing work orders, ordering supplies, maintaining schedules, and posting bulletin board information.
• Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
• Makes rounds throughout the resort including Bretton Arms Inn/The Lodge/Ski Mountain and the Townhomes.
• Understands and energizes Safety Awareness with all associates.

Working Environment

• Interior of hotel, in all areas with exposure to extreme temperatures.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Requirements

• Must be available to work flexible hours to include nights, weekends, and holidays.