Loss Prevention Officer

About the role

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

Responsibilities

• Ensure that hotel guests, heartists, and hotel property are maintained in a safe and secure environment.
• Respond to people’s needs, accidents, incidents in a fast and efficient manner to decrease losses and increase safety and wellness.
• Accurately report all incidents and actions taken during the shift.
• Report to the Director of Loss Prevention.
• Perform security rounds of the hotel: restaurant, all lobby areas, heartists entrance and garage, penthouse, banquet rooms, pool deck, all guest floors, executive offices, service levels (heart of the house areas), outside areas (sidewalks, front and back of the hotel), loading dock.
• Patrol all locations requiring special attention as frequently as possible.
• Write workers’ compensation incident reports and take appropriate actions dealing with medical situations and emergencies.
• Handle, log, and store lost and found items; respond to guest requests about lost and found.
• Respond immediately to emergency incidents and security requests as assigned.
• Ensure maximum guest, heartists, and hotel safety and security at all times.
• Be courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Report in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by established security procedures.
• Perform duties as assigned by the Director of Rooms and Loss Prevention Manager and Loss