Loss Prevention Manager - Miami

About the Role

In this role, you will maintain restaurant compliance to security and safety policies and procedures through regular on-site evaluations. You will also respond to incidents of crime occurring in the area and participate with local law enforcement agencies in the investigation of such incidents.

Responsibilities

• Visit restaurants and document the results of the visit to monitor compliance with safety and security policies and procedures. Review results with the Director of Loss Prevention, Market Director, and Area Supervisor.
• Respond to incidents of crime reported or possible internal issues, coordinate investigations, and provide support for colleagues and customers.
• Investigate incidents in a timely manner. Prepare criminal loss reports and investigation summaries, and inform the Director of Loss Prevention.
• Submit criminal loss weekly and period-end reports to the Director of Loss Prevention, Market Directors, and Zone Vice President.
• Follow up on incidents by aiding colleagues in the criminal justice process and maintain contact with colleagues and agencies as necessary to complete investigations.
• Maintain accurate documents on all investigations until the file is completed and the incident is closed.
• Recover restitutions voluntarily or through court order.
• Attend manager meetings and coordinate monthly classroom instruction sessions with Recruiter/Trainer to present Loss Prevention programs.
• Investigate foreign object reports, document findings, and communicate with Risk Management.
• Investigate and enforce all cash management-related issues. Conduct regular market visits.
• Investigate other incidents as directed, such as sexual harassment, accidents, etc.
• Identify restaurants with a need for special security equipment. Install and maintain such equipment (e.g., CCTV, alarms).
• Establish and maintain professional relationships with law enforcement agencies and affiliate with professionals in area crime prevention groups.
• Perform minor repairs and develop a preventative maintenance plan for restaurant safes.
• Periodically attend Loss Prevention-oriented conferences, seminars, and workshops to stay abreast of innovations in technology.
• Communicate with other departments and outside contacts as needed.

Requirements

• High school diploma or equivalent.
• Minimum five (5) years of experience in a multi-unit retail or restaurant loss prevention manager role or five plus years of experience with a public law enforcement agency.
• Strong working knowledge of criminal and civil codes dealing with private sector security policies and procedures.
• Ability to travel extensively (up to 75%).
• Strong supervisory and training ability.
• Excellent written, oral, and interpersonal skills.
• Experience and/or training in the field of interview and interrogation.
• Proof of and maintain a valid operator’s license, automobile insurance as a primary driver, as well as a reliable means of transportation to carry out essential job functions, in accordance with company policy and procedures.
• Must pass a criminal background check in accordance with company policy and periodically checked thereafter.
• Must be willing and able to work evenings and weekends.
• Must possess a valid credit card in your own name.
• Be available and on call 24 hours a day.

Qualifications

• Bachelor’s degree in security management or criminal justice.
• Demonstrated supervisory and training ability.
• Working knowledge of retail/restaurant point-of-sale systems.
• College-level coursework and professional training certifications in security management or criminal justice.
• Experience in restaurant operations and management.

Working Conditions

Exposure to travel elements, including airplane and automobile.