Loss Prevention Detective

About the role

Marshalls, a division of TJX Companies, is seeking a Store Loss Prevention Associate to support loss prevention and safety programs across our retail locations. This position is based at Marshalls Store 1038 in San Antonio, TX.

Responsibilities

• Complete daily tasks required for Store Loss Prevention and safety programs.
• Maintain positive relationships with Store Management.
• Conduct apprehensions within established policies and guidelines.
• Communicate with store Associates on damage and shrink initiatives.
• Identify and resolve internal and external theft.
• Adhere to established shoplifter guidelines and policies.
• Provide timely, courteous, and knowledgeable service to customers.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Observe, apprehend, and/or deter acts of dishonesty from outside sources.
• Participate in investigations and surveillance as assigned.
• Ensure apprehensions are consistent with store theft activity.
• Complete and distribute paperwork accurately and promptly.
• Maintain appropriate evidence and demonstrate understanding of law‑enforcement procedures; participate in legal activities such as police calls as needed.
• Coordinate and complete shrink‑related activities in partnership with Store Management.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Encourage associate use of shrink‑reduction resources.
• Promote safety awareness and support the maintenance of a safe environment.

Qualifications

• Excellent communication skills and sound judgment.
• Basic computer skills.
• Basic time‑management skills.
• Investigative and analytical abilities.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Collaborative colleague who works effectively with peers and supervisors.
• 0–2 years retail or security experience.
• Willingness to work a flexible schedule to support business needs.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) employee contributions
• Child‑care and cell‑phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (eligible based on service/hours)
• Medical, dental, and vision coverage (eligible based on service/hours)
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

Starting pay range: $14.55 to $20.40 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.

Schedule

Flexible schedule required to support business needs.