Loss Prevention Agent

About the role

Sage Hospitality Group is seeking a Loss Prevention Agent for their luxury lifestyle hotel in Downtown Los Angeles. The hotel is an independent property with a focus on artful hospitality and is located near cultural institutions and dining options.

Responsibilities

• Search for, handle, and report any unusual circumstances, safety violations, car theft, destruction, and/or suspicious or undesirable persons.
• Patrol all areas of the property, including outside parking lots, on a regular basis.
• Respond to guest complaints and concerns with a sense of urgency and investigate to remedy the situation.
• Document a concise security report on a daily log including incidents of theft, accidents, and safety violations.
• Complete necessary security forms to document losses of property or personal injury to guests or associates.
• Maintain familiarity with all hotel disaster and emergency policies, procedures, and regulations; respond immediately to emergency alarms or calls for help.
• Conduct investigations of security incidents.
• Enforce the 'No Solicitation Policy' of the property.

Requirements

• High school education or equivalent experience.
• Minimum two years prior experience in loss prevention.
• Current CPR and First Aid certification.
• Good communication skills, ability to recognize drug and alcohol abuse.
• Ability to communicate through a portable radio.
• May require a second language.
• Excellent hearing required for communication.
• Excellent vision required for emergencies and visual safety inspections.
• Excellent speech communication skills required for communication.
• Excellent comprehension and literacy required to complete reports and logs.

Qualifications

• Lifting, pushing, pulling, carrying may be necessary.
• Bending/kneeling may be necessary in administering CPR and First Aid.
• Mobility - continuous standing is necessary for responding to emergencies and patrolling the building.
• No driving is required.

Benefits

• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Company-paid short-term disability.
• Paid time off for vacation, sick time, and holidays.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Employee assistance program.
• Tuition reimbursement.
• Great discounts on hotels, restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is typically full-time, with some flexibility based on the needs of the hotel.