Loss Mitigation Processor

About the role

The Loss Mitigation Processor plays a critical role in assisting borrowers who are experiencing financial hardship and at risk of defaulting on their mortgage loans. This position supports the Loss Mitigation department by processing documents, coordinating communications, tracking application statuses, and ensuring compliance with investor, regulatory, and internal servicing guidelines.

Responsibilities

• Review, track, and process incoming loss mitigation applications and borrower documentation (e.g., income verification, hardship letters, tax returns).
• Conduct preliminary assessments to ensure loss mitigation application packages are complete and escalate issues as needed.
• Communicate with borrowers, servicers, and internal departments regarding application status, missing documents, and next steps.
• Update and maintain loan servicing systems with accurate and timely information.
• Ensure compliance with federal regulations (e.g., RESPA, CFPB), investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA), and company policies.
• Aid in preparing and sending notices of receipt, incomplete application letters, and resolution decisions within required timelines.
• Monitor timelines for critical milestones (e.g., 5-day, 30-day, 120-day) and escalate files approaching deadlines.
• Work collaboratively with Loss Mitigation Specialists and Underwriters to ensure a smooth borrower experience.
• Provide administrative support to the Loss Mitigation team, including reporting, data entry, and file maintenance.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 1–3 years of experience in mortgage servicing, loss mitigation, or a related customer service/administrative role in financial services.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive customer information with discretion.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing software (e.g., MSP, Fiserv, or equivalent).
• Knowledge of loss mitigation options (loan modification, forbearance, short sale, etc.) preferred.