Loss Mitigation Lead - State National

About the Role

Provide support to management and staff with questions on account insurance coverage. Serve as a first-level escalation point for calls or complaints. Monitor daily claim workloads and recommend changes to ensure efficient, profitable, and effective daily processing of claims. Examine, analyze, and determine the extent of the company's liability concerning casualty or property loss or damages on filed claims. Calculate payments and approve payment of claims within the delegated authority limit. Responsible for special projects as assigned.

Responsibilities

• Title Coordination:
  • Manage the acquisition, verification, and processing of vehicle titles for total loss claims.
  • Coordinate with lienholders, DMVs, and internal departments to ensure proper title transfer and release.
  • Review title documents for accuracy and completeness, ensuring compliance with state and company regulations.
  • Maintain accurate records of title status and documentation in the claims management system.
• Loss Mitigation Support:
  • Assist in identifying and pursuing recovery opportunities including salvage and subrogation.
  • Collaborate with adjusters, legal teams, and external vendors to support recovery efforts.
  • Monitor and follow up on outstanding balances, title issues, and lien releases.
• Customer and Vendor Communication:
  • Serve as a point of contact for customers, accounts, and vendors regarding title and recovery-related inquiries.
  • Provide timely updates and resolve issues related to title processing and loss mitigation.
• Compliance and Documentation:
  • Ensure all title and recovery activities comply with state laws, company policies, and industry standards.
  • Maintain organized and up-to-date documentation for audits and internal reviews.
  • Perform data tracking and weekly reporting on inventory, reconciliation, operational obstacles, and resolutions.
• Assist with other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Adjuster License required.
• 0-3 years of claims adjusting experience required.
• US Work Authorization required (Markel does not provide visa sponsorship for this position, now or in the future).

Pay

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $27.84 - $47.84 per hour.

Benefits

Markel offers competitive benefit programs to support employees' diverse and changing needs at all stages of life. All full-time employees have the option to select from multiple health, dental, and vision insurance plan options, as well as optional life, disability, and AD&D insurance. Additional benefits include:

• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid time off (PTO), corporate holidays, and floating holidays.
• Parental leave.

About Markel

Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. Our values include:

• We’re all about people.
• We win together.
• We strive for better.
• We enjoy the everyday.
• We think further.