Loss Mitigation Fulfillment Specialist II

About Us

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions, and recognizing great performance.

Responsibilities

• Timely creation of accurate financial terms according to individual investor program guidelines to produce final Modification, Partial Claim, and Deferment documents to be sent to homeowners
• Underwriting based on qualifying investor criteria to certify approvals for modifications
• Calculate modification terms according to various investor rules and waterfalls
• Perform QC to ensure mathematical calculations for capitalization and new loan terms are accurate
• Timely intake and system documentation of Modification, Partial Claim, and Deferment documents received
• Provide instruction to Cash department with specifics for booking Modifications, Partial Claims, and Deferments and ensure all terms are correctly updated within the servicing system
• Process Settlements for Modifications and Deferments in GSE systems within required timeframes
• Facilitate loan buyout from GNMA pools, when necessary, prior to any modification of loan terms according to GNMA guidelines
• Perform pre-foreclosure reviews for qualifying accounts to ensure all reasonable efforts to avoid foreclosure have been met according to regulatory guidelines
• Produce Loss Mitigation Certification documents when required for Foreclosure actions to proceed
• Perform Pre-sale reviews prior to foreclosure sale and provide documentation thereof
• Send Modification documents to the appropriate jurisdiction for recording within required timeframes
• Review and remediate county recording rejections to record modification documents and obtain title policy
• Send recorded collateral documents to document custodian once recorded within investor guidelines
• Perform review to ensure proper status for any in-flight transferred loan
• Ability to effectively and accurately convey information to others
• Performs related duties as assigned by management

Requirements

• A 4-year college degree in Business Administration or another analytical field preferred
• Minimum of 2 years’ experience in Mortgage Servicing or an Accounting field

Skills

• Excellent Mathematical Skills
• Detailed knowledge of Loss Mitigation program guidelines
• Proficient with Microsoft Excel and Word

Work Environment

• Working on-site at assigned office location
• Regular and punctual attendance adhering to schedule established by leadership
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations
• Sedentary work in a stationary position at a cubicle for prolonged periods of time
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Benefits

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW (Corporate Social Responsibility)

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)