Loss Damage Waiver / Transportation Coordinator

Key Responsibilities

• Work with the LDW/Transportation Specialist to determine if claims are going to be approved.
• Work with the LDW/Transportation Specialist to decide if trailers are going to be totaled, repaired, parted out, or scrapped/sold on site.
• Work with vendors and part suppliers to facilitate repairs including transportation.
• Work with vendors to dispose of totaled trailers.
• Recover trailers that are going to be parted out at our branch or vendor.
• Handle all vendor invoices and BOS’s for trailers.
• Facilitate subrogation claims for customers.
• Ensure proper communication with all parties including the customers.
• Maintain accurate claim files, repair records, estimates, and supporting documentation within company systems.
• Track repair and claim timelines to help minimize trailer downtime and improve operational efficiency.
• Aid in coordinating trailer moves nationally.
• Aid in processing transportation invoices.
• Cook up transportation scheduling and provide updates to internal teams, vendors, and customers regarding trailer movement status.
• Communicate transportation delays or service issues to ensure timely resolution and customer satisfaction.
• Aid in insurance claims and determinations of totaled trailers.
• Determine when insurance trailers should be repaired and manage those repairs.
• Review repair estimates and supporting documentation for completeness and accuracy prior to approval.
• Cook up with insurance adjusters, vendors, and customers to support timely claim resolution.
• Aid in determining if damage is going to be claimed to the manufacturer.
• Cook up with the LDW/Transportation Specialist to determine if damage is going to be claimed to the manufacturer.
• Coordinate claims and repairs for damaged trailers.
• Process invoices and claims for repairs.
• Document and photograph in-transit trailer damage to support manufacturer and carrier claims.
• Cook up with manufacturers, carriers, and branch personnel to ensure timely inspection, repair, and claim resolution.

Education & Minimum Requirements

• A high school diploma, associate’s or bachelor’s degree preferred.
• Experience in transportation, fleet operations, trailer leasing, insurance claims, logistics coordination, or related field preferred.
• Experience working with vendors, repair facilities, or transportation providers is a plus.
• Prior experience with commercial trailers, fleet maintenance, or heavy equipment operations preferred.