Loss Control Specialist
Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future.
About the role
The Loss Control Specialist will gain member contact on delinquent loan accounts, negotiate repayment to bring accounts current, initiate appropriate action, and maintain accurate records. This position is on-site at our back office operations center in Rock Hill, SC; remote work is not available.
Responsibilities
- Review status of delinquent accounts and initiate collection actions.
- Prepare correspondence on delinquent accounts; phone contact with members and cosigners based on collection queue/production goals.
- Utilize credit union collection software to monitor accounts to determine if payment has been received as promised and follow-up, if necessary.
- Skip-trace accounts according to established credit union policies and procedures.
- Initiate repossession, foreclosure, and charge-off recommendations to management following established business practices.
- Maintain good working knowledge of credit union collection policies and procedures, state and federal laws governing collection practices, and NCUA rules and regulations.
- Comply with applicable statutes and regulations including, but not limited to, BSA and the FDCPA business module.
- Maintain acceptable call quality as determined by Management staff.
- All other duties as assigned.
Requirements
- High school education.
- Self-motivated with good oral and written communication skills.
- Previous collection experience is desired.
- Bilingual is preferred.
Schedule
Full-time, 4-day workweek (40 hours/week). The day off during the week will rotate monthly.
- Monday – Thursday: 10:00 AM – 9:00 PM
- Friday: 8:00 AM – 7:00 PM
- One Saturday per month: 8:00 AM – 12:00 PM
When scheduled to work a Saturday, a shorter shift (typically 3:00 PM – 9:00 PM) will be scheduled during the week to maintain a 40-hour total.
Benefits
- Paid holidays
- Paid time off
- Family-oriented culture that values work/life balance
- Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
- Comprehensive health and dental insurance, available on first day of employment
- Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
- Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
- Health Care and Dependent Care Flexible spending accounts
- Long Term Care Plan
- Short Term and Long-Term Disability Insurance
- Tuition reimbursement to assist with furthering education
- Assistance with achieving and maintaining certifications
- Fit Founders Wellness Program
- Monthly incentive based on performance goals
A pre-employment drug screening, background screening, reference check, and credit check will be required.