Los Angeles Angels-Inside Sales Representative

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound calls and emails to sell season seats, mini-plans, group events, luxury suite rentals, individual tickets, and spring training packages
• Achieve daily and weekly outbound call and talk time quotas
• Understand customer needs and requirements to assist with selling products and upgrading packages
• Identify prospective buyers to elevate up-sell opportunities
• Transact and fulfill guest ticketing requests by suggestive selling the best ticket product for their individual needs
• Close sales and achieve monthly sales quota
• Process ticket orders and coordinate with the Ticket Office as needed
• Provide quality customer service for all clients and document all interactions in CRM System
• Respond to general sales and service questions about ticket availability, pricing, game times, dates, stadium policies and procedures, mobile ticketing, etc.
• Provide event support including staffing phone lines, working ticket sales table, sales & service HQ, and assisting with special events both on-site and off-site

Requirements

• High School Diploma with previous sales or customer service experience (retail, direct, corporate); advanced degree (Bachelor or Associates) is preferred
• Possess exceptional customer service skills over the phone and in-person
• Possess outbound calling skills and strong phone presence; comfortable closing sales transaction via phone
• Possess a positive attitude, integrity, ambition, and an extraordinary work ethic
• Excellent verbal and written communications skills
• Desire to learn and grow personally and professionally
• Must be extremely coachable and open to constructive feedback
• Must be technologically literate and able to use/learn a variety of computer programs including Word, Excel, Outlook, ProVenue and Salesforce
• Have strong organizational skills with attention to detail and ability to follow through
• Able to multi-task, prioritize, and manage time effectively
• And desire to work non-traditional hours including nights, weekends, and holidays

Physical Demands

• Ability to frequently sit for extended periods of time (up to 3 hours at a time)
• Ability to occasionally work in inclement weather (when in stadium)
• Ability to occasionally lift up to 25 lbs

Pay

The expected hourly rate for this role is $18.00. This role is eligible for commissions that will range based on individual performance from $4,000 to $10,000 in a 12-month period based on meeting sales performance goals.

Schedule

This role is slated to begin September 14, 2026. Please note that this is a temporary assignment working full-time hours per week for up to 11 months, with possible extensions based on performance.